In a recent talk I gave, I described our overall mission for Flex System Manager as, “To provide a best-of-breed experience in managing physical/virtual resources across compute, storage, network so that business-critical workloads can thrive.” I also described that, in order to achieve that mission, we defined a number of core principles that we drive to and measure against.
I had just finished showing off our new mobile app and enhanced UI in our new Flex System Manager release, and it was clear from the audience applause that we are delivering some really great enhancements that looks pretty darn cool.
I then got to our core principle, “Enhanced User Experience”.
To help the audience fully understand what we mean by user experience, here’s what I said:
“User experience is far more than shiny objects and cute iPhone apps. To us, it’s also about reducing the time to set up the whole PureFlex environment and manage it…it’s about providing automation users can trust so that when they press a button, they trust our software to relocate and optimize their production-level workloads…it’s about providing relevant actions and showing relevant data to help users trouble-shoot and make the decisions they need to manage their data center”
Yes, ‘shiny’ is important, but ‘fast’, ‘trustworthy’, ‘relevant’…that’s what makes a great, and lasting, user experience.
How about you, how do you communicate what user experience means to you?