“Delightful” Doesn’t Have To Mean Simple

At our last design summit at IBM Design, we worked through some pretty great ideas, including how to delight our target user, Maureen, who we defined as an experienced developer who lives and breathes “DevOps”…she needs a much better experience than the one she has now. During one of the “User Empathy” sessions, we were trying to define what would delight her…what would “wow” her…what would make her jaw drop and wonder out loud how she ever got work done without it. We spent quite a while discussing how to simplify her experience and make things more automated…

…when a colleague quipped:

“A ‘wow’ for a craftsman is not a button that “with one click” creates a table. A ‘wow’ is common tools, common grips, common chargers, that enable him to fluidly use his skills and express his creativity”

We all stopped talking.

Yes. Yes. Yes. Yes. Yes. Yes.

We can’t assume that a delightful experience equals a guided “let me help you” approach.

That’s exactly why I use Logic Pro as opposed to Garage Band. I want to express my creativity using my skills to the best of my ability…not press “Create” and have a fake song appear.

Thank you, Johnathan, for this infinitely valuable reminder.

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