The Power Of Twitter

I had just finished a session on IBM Design Thinking in a room full of technical analysts. We taught, had some quick exercises, and the interaction was great. Some great questions showed that the audience was thinking deeply about a topic new to them. Some laughed, nodded in agreement, while others asked hard questions and we had rich conversation.

Yet just a few minutes later I was shown the twitter feed.

My heart sank. Sure the rest of the night was filled with other great conversation, complements on the session, how we were spot-on, but the negative tweets really stuck to me.

It’s amazing the power Twitter has to…

…enable anyone to make an accusation without the chance for true human to human dialog

…make a seasoned presenter feel like a incompetent middle-schooler

I won’t mention the third.

I guess I need to trust my instincts, engage with real-life humans to learn, get tips, understand, improve, and receive compliments (and complaints) and ignore the smug (and hurtful) assertions that litter twitter feeds from those that sound so confident in virtual-land but don’t seem to want to say it face to face.

How To Craft (And Measure) a Killer User Experience – Virtual Conference Sept 19th

I’m always looking for ways to improve a product’s user experience. Thanks to my friends at Penton Media, I’m excited to announce I am speaking in the 11th annual iPro Developer conference, where I’ll be speaking on user experience…specifically, how to craft and measure a killer user experience!

Here’s a peek:
When you use a product with a killer user experience you just know it. But how do you create one? Even more basic, what elements make up a killer user experience? I’ve worked for years in user experience and regularly get asked that, so I will share how I describe a killer user experience, how it can be measured, and even what emotional responses are at stake. In the end, only our users can describe how they feel about a product’s user experience, and my hope is with this session you will start hearing, “Delightful”, “Awesome”, and even “Killer”.

I hope we can have a vibrant session, and follow up with some great conversations afterwards here on this site.

Check out the conference link for more details.

I look forward to the experience, and hope to see you there!

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